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Questions?
Quick answers for common questions.
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How do i get technical support?You just need to buy our "One Time Support" for your computer & devices, And you will be connected to our expert tech professional via Phone / Online chat or Secure Remote connection to fix your computer or device issues at the same time. You can also schedule a callback with us at your own comfort.
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How you will fix my computer or devices?We will connect with you via "Phone / Online Chat or Secure Remote Connection" to fix your Computer or Device issues at the same time. All you can do is sit back and relax while watching our Expert Tech Professionals fixing it.
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Is your service Easy & Safe?Towtle Tech has been in the business of providing online tech support since 2011 in USA. We are an American company having Experienced Tech Professional using most secure remote connection to fix your tech issues at the same time. And yes off course your Privacy & Safety is guaranteed with us!
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How much time it will take to fix my computer or device issues?It will depend on the tech issues you have; generally we can fix your Computer or device issue within 15 to 30 minutes.
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Which Computer and Devices you fix?We cover Your Windows or Mac computers (Desktop & Laptop), Smartphone, Tablets, Printers and nearly all internet-connected devices.
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What operating systems do you cover?We do cover the latest OS versions of MACs, Windows, Android, and iOS and also the older versions which are still supported by the manufacturer. However we do not support Linux.
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What types of Tech issues you fix?We can diagnose and fix almost any tech problem via remote technical support (Excluding Hardware issues). Few recently solved issues are: Connecting to Home Wi-Fi, Tuning up a slow computer, virus / malware removal, setting up a new computer or printer, recovering lost or deleted files, updating or installing new OS system or software, Data Backup/Restore and transfer, help with password recovery, Accouting software support, and many more.
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What if my issues won’t get fixed?Towtle Tech's Online Tech Support comes with "Not Fixed - No Fee". In nutshell you will only pay if its fixed or else its on us! Additionally you will get with full 15 days Warranty, In case same issue reoccurs. We'll fix it again at no extra cost; Warranty restored!
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What language do you support?We provide support in Plain English with no technical jargons.
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Will you send someone at my home to fix my computer or device?No you don’t require welcoming anyone; we will fix your tech issues via Phone / Chat / Secure Remote Session. While you relax and sit back watch us to fix it for you.
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Why my current antivirus / security aren’t enough?Every Computer Antivirus or Security software is not created equally. Are you sure that your antivirus also covers Trojans, Malware, adware, and spyware? Since thousands of new malware variations are created each day, we use premium and tested Security software make sure that your computer is protected. Even if you have antivirus software, still there is no substitute for regular tune-ups by our Tech Professional. Proactive Tune up & Security check is key to keeping your devices safe and secure.
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Why should I take support from you instead of local technician or nearby store?Our Online Tech Support is quick, Guaranteed and money saving for you; we are just a phone call away from you. Also you don’t need to welcome anyone or drive to a store. Beside this our “One Time Support” comes @ only $49 for Home & $79 for Business Tech Support.
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Why can’t my internet company fix it?Your internet Company (ISP) can generally help you to fix internet connectivity to the home. Towtle Tech can fix all your Computer & Devices in your home or office. We can help you with Internet connectivity, new device setup, and day to day troubleshooting, or simply learning new features and their Usages. Our “One Time Support” allow you to sit back and watch our Tech Professional fixing your tech issues.
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Is your Tech Professional qualified enough to fix my Computer & Devices?Our Tech Professionals have been solving tech issues for years across multiple brands and devices. They go through strict hiring and training processes and receive best coaching and mentoring from our senior experts.
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Can you also help me to set a new computer or device?Sure, we love to set up your new computer or device, also we can do the data transfer from your old computer very smoothly.
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Can you help me to the Data Transfer from my old computer?Yes, we can do the data migration very efficiently between your computer and devices. Also we can help your to cross check if in case your old data is infected.
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Is your tech support covers multiple home computers?Yes, we do can fix multiple computer or devices; however you need pay extra to get support on multiple devices.
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Can i gift your Tech Support to someone?Yes, you can simply buy our support plan for either Home or Business computer and then share the information to the person to whom you want to gift.
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Do you also provide support for Small Business / Home Office?We can diagnose and fix almost any Work PC tech problem via remote technical support (Excluding Hardware issues). Few recently solved issues are: Connecting to Work Network (Wi-Fi & LAN), Tuning up a slow computer, virus / malware removal, setting up a new computer or printer, recovering lost or deleted files, updating or installing new OS system or software, Data Backup and transfer, help with password recovery, and many more.
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Do you provide support for multiple Work Computers?Yes, we do can fix multiple computer or devices; however you need pay extra to get support on multiple devices.
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Do you fix business application i.e Email etc?YES, We can diagnose and fix almost any Business PC tech problem via remote technical support (Excluding Hardware issues). We are an expert in MS office prducts including outlook and other work PC apps.
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Do you provide support for accounting software’s?Yes, We do provide online tech support fo major Accouting softwares for day to day issue i.e. Report printing, Data download from banks, Data Backup & restore. Towtle Tech is an expert once its comes to Accouting software support i.e. Quicken, Quickbook, Timeslips & many more.
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Can you also help me to set a new computer or device?Sure, we love to set up your new computer or device, also we can do the data transfer from your old computer very smoothly.
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Can you help me to the Data Transfer from my old computer?Yes, we can do the data migration very efficiently between your computer and devices. Also we can help your to cross check if in case your old data is infected.
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What kind of payment options does Towtle Tech offer?We do accept all the Major US Credit and Debit Cards.
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Will my annual subscription renew automatically?No, we just offer one time Support only, you will only pay if you need technical support again.
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How do i cancel my service with you?We don’t offer any long term contract or annual plans and our one time support plan come with a No Fix – No Fee policy.
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How do i get my refund?We have No Fix – No Fee policy, we will only charge you after fixing your tech issue. Towtle Tech's Online Tech Support comes with full 7 days Warranty, In case same issue reoccurs. We'll fix it again at no extra cost; Warranty restored! If still you need refund - Please email us at: Support@towtle.tech, We will process your refund with in 24 hours.
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Do you provide any warranty?Yes, we do provide a full 7 days Warranty, In case same issue reoccurs. Just call us and we’ll fix it again at no extra cost; Warranty restored!
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Can i gift your Tech Support to someone?Yes, you can simply buy our support plan for either Home or Business computer and then share the information to the person to whom you want to gift.
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How does your “Book free diagnose” work?You can book our “No obligation - free diagnosis” for your Computer or device, our tech professional will connect and diagnosis it for you and let you know the tech issues you have, than you can buy our one time support plan – and will fix it then & there.
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Do you charge to diagnose my computer?No, Our PC or Device diagnostic for tech issues is free of cost and no obligatory, our tech professional will connect and diagnosis it for you and let you know the tech issues you have, than you can buy our one time support plan – and will fix it then & there.
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Testimonials
Our clients love us
Ken M.
“For most of us, looking for the right tech support is like tech itself – a byzantine and confusing world. So many people offer tech support. But what most of us want is simple. We want someone we can rely on. We want someone who will go the extra mile for us; someone who really cares. We want someone who is affordable. And, perhaps most of all, we want someone we can trust. Towtle Tech offers tech support, yes. But what makes them different is they offer all the other intangibles that really matter. “
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